I have received the beauty home devices from my order. Can I return them?
Please, before purchasing a product from the online store www.bhcexperts.com, make sure it suits your needs. If you are not certain about your choice, feel free to call us. We will be happy to assist you and guide you. Always, upon receiving the device, contact us at +30 210 805 5551 so that our specialized staff can guide you on the proper use of the device to achieve the best results. However, if the product you ordered arrives defective, or for some reason it is not the one you ordered, please contact us so we can arrange the return.
PRODUCTS CAN BE RETURNED WITHIN 15 CALENDAR DAYS OF PURCHASE. YOU CANNOT RETURN THEM AFTER 15 DAYS.
www.bhcexperts.com advises you to keep the packaging of the products you purchase—not only from us, but from any store—for at least one week after receiving them.
What are the Return Terms?
Products cannot be returned after 15 days from receipt.
You must submit a return request within the first 15 calendar days of receiving the product.
Products cannot be returned if the packaging has been opened or is not in its original (factory) condition.
How do I return products?
Contact us to submit your return request.
Who covers the return shipping costs?
The buyer is fully responsible for the return shipping costs.
Can I send the product back in a different way from how I received it?
NO, you cannot. The product must be returned using the same delivery method it was originally sent with.
Could my return be rejected?
YES, the return may be rejected in cases such as:
The product is not defective.
The reasons stated by the buyer for the return are not valid.
There is no written statement explaining the reasons for the return.
What happens with the amount I paid for the product?
The amount you paid will either be fully refunded or you may use it as store credit for future purchases at www.bhcexperts.com, depending on the type of product and your preference. This must be clearly stated in a written letter, signed by the buyer, at the time of return.
If the above information does not cover your needs or if you would like further clarification, please call us at +30 210 805 5551.
